Privacy Policy
Last updated: 15 August 2026
1. Information we collect
When you request a quote, we may collect your name, phone number, email address, pickup location, destination, selected service and shipment details. When a shipment is created, operational information such as origin, destination, status, estimated delivery time and tracking events may also be stored.
2. How we use information
We use information to respond to shipping enquiries, prepare quotations, arrange and manage deliveries, provide tracking updates, maintain service records, prevent misuse and improve our service.
3. Public tracking
The public tracking page is designed to show operational shipment information only. It does not intentionally display customer names, email addresses or phone numbers.
4. Service providers
We may use trusted technology and logistics providers to operate this website and deliver services. Information is shared only as reasonably necessary for those purposes and subject to applicable requirements.
5. Data security and retention
We use reasonable technical and organizational safeguards to protect information. We retain information only for as long as reasonably necessary for service, legal, accounting, fraud-prevention or operational purposes.
6. Your choices
You may request correction or deletion of personal information where applicable. Some records may need to be retained where required for legitimate business or legal reasons.
7. Contact
For privacy questions, use the shipping request form on the FestecDelivery website and state that your message concerns privacy.